OpenSkin Return & Refund Policy
Effective Date: 23 May 2025
At OpenSkin, we are committed to delivering high-quality skincare products. Please read our policy carefully before making a purchase.
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Change of Mind
We do not offer returns or refunds for change of mind, incorrect choice, or if you simply no longer want the product.
Due to hygiene and safety standards, all skincare items are final sale once opened or used.
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Your Consumer Rights (Australian Consumer Law)
You are entitled to a replacement or refund if a product has a major problem, such as:
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It is faulty or damaged upon arrival
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It is not as described on the website
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It does not do what we said it would
In the case of a minor problem, we may offer a repair or replacement.
We comply with the Australian Consumer Law (ACL), which provides consumer guarantees that cannot be excluded.
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How to Report an Issue
If your item is faulty, damaged, or incorrect:
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Email hello@openskin.com.au within 7 days of receiving your order
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Include your order number, clear photos, and a description of the issue
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Our team will respond within 2 business days with the next steps
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Resolution Options
Depending on the issue, we may offer:
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A replacement product
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A refund to your original payment method
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A store credit
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Non-Returnable Items
We cannot accept returns for:
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Opened or used products (unless faulty)
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Gift cards or promotional giveaways
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Sale or clearance items (unless faulty)
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Need Help?
Email: Mk@innerbeautysyd.info
Business Hours: Monday–Friday, 9AM–5PM (AEST)